Contact Support
If assistance is needed during business hours:
Click here to open a ticket with us for all issues.
If you have not done so, you can also register via the website in order to create tickets, respond, and manage them to completion.
Ticket should have the following information:
- Severity Level
- Environment (Production, Dev, Test, QA)
- Date and Time of the event (include time zone)
- Description of the issue
- Description of all steps taken to try and resolve the issue
- Add relevant log files, stack traces, or other artifacts that may assist in diagnosis
After business hours contact:
- For a critical issue, call Ph +1.339.298.2023
- For those calling outside of the US, please ensure to dial the US country code: 001.339.298.2023
You will be asked to provide a customer contact name and phone number and give a description of the issue being experienced.
If you are unable to use the support ticket system, you can email support@voltactivedata.com and supply the same information as listed for a ticket.
Log into our support ticketing system and click new user to register and open a ticket.
Supported Volt Software
Volt Active Data Long Term Support (LTS) releases are available once a year and are supported for three (3) years. All non-LTS releases are supported for one year.
Customers deploying on a non-LTS release should plan on upgrading to an LTS release for that version when it becomes available.
The LTS program is designed to provide a longer term to allow for planning and choice when deploying or scheduling upgrades. Customers should upgrade before their version reaches End-of-Life (EOL).
The following table shows planned releases as of this revision. Future major releases, minor releases, and LTS releases will follow the same pattern.
| VOLT VERSION | RELEASE DATE | EXPIRATION DATE | LATEST FIX VERSION |
| 14.0 | Sept 30, 2024 | Sept 30, 2025 | 14.0.0 (Sept 2024) |
| 13.3 LTS | June 2024 | June 2027 | 13.3.2 (Sept 2024) |
| 13.2 | Mar 2024 | Mar 2025 | 13.2.4 (July 2024) |
| 13.1 | Dec 2023 | Dec 2024 | 13.1.5 (July 2024) |
| 12.3 LTS | July 2023 | July 2026 | 12.3.8 (June 2024) |
| 11.4 LTS | July 2022 | July 2025 | 11.4.16 (Aug 2024) |
End-of-Life Policy
Volt Software is considered expired and non-supportable at the end of the month listed on the software supported chart. Partners who continue running on expired software for fixes past the expiration date will receive best effort support, only under an extended support contract or while upgrading to a currently supported LTS version (submit upgrade plan for review). Best effort support is where we advise the Partner on workarounds for relief.